Return Policy 

RETURN POLICY

Last updated November 29, 2022

1. Introduction

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

2. Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

  • The buyer will be entitled to a partial refund once the item(s) are returned successfully. 
  • The initial delivery fee is non-refundable, and a restocking fee (20% of the total amount) will be deducted from the refund amount.
  • The buyer is responsible for all shipping fees and the return address will be provided upon return confirmation by Our team. 

Once you have agreed to return the product under our return policy, a further amendment will not be accepted. 

Please contact us before returning any product.

3. Return Process

To return an item, please email customer service at hello@hypeplug.store to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: Hype Plug Attn: Returns RMA # Rua Miguel Torga Lote 6 3oB Leiria, Leiria 2410-134 Portugal Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

4. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

5.CANCELLATIONS

Depending on the status of the order, it may be possible to cancel the order and there will be a cancellation charge (20% of the total payment). Please note that cancellation requests are not 100% guaranteed. For any cancellation request, please Contact us

6. Exceptions 

Under the following circumstances, we will not be able to process your returns/exchange:

  • Products not meeting the criteria for “7-day Returns/Exchange ”.
  • Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
  • Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
  • Damaged products due to use for longer than service life.
  • Damaged products due to improper wash.
  • Products with color fading due to display.
  • Products with an unclean appearance.
  • Non Hype Plug  products (Product without StockX Quality Control tag attached on the products).

If any signs of damage on the outer packaging, or on any products (including any accessories or parts) are present at the time of delivery, please contact us for assistance. 

7. Questions

If you have any questions concerning our return policy, please contact us at: hello@hypeplug.store